Someone was mean to me and Ilysa today. That someone bought a video product, decided he didn't like it, and told us that we suck. In no uncertain terms- he laid it all out there, called us names, questioned the integrity of our business, and threatened to libel us all over the internet.
We have a 100% graciousness policy (that's what I decided to call it today.) We do not blast anyone- even if they, say, steal $5K from us, abuse us, call us names, tell us to travel 1,000 miles to visit an event and then look us straight in the eye and say "what are YOU doing here?" Yes, those things have actually happened. And those people have gone on their merry way, saying things about us the way they do. We are ALWAYS nice, we always give the benefit of the doubt...we never call names. We allow other people to make fools of themselves, but we never return the favor. Ilysa was so miffed this morning she was going to email The Guy- and then a big storm brewed up, the power went out, and she considered it Divine Intervention and called it a day. Good advice- take a deep breath and get over it.
The guy this morning. He is obviously a jerk, and not the right customer for us. Refunded his money and told him to have a nice day- he said if we gave him his money back, we would never hear from him again...Do you think he'll keep the promise? Please do, sir. We don't want your negativity. Not when at almost precisely the same moment, I got this comment:
Kira thanks so much I've always wanted to know how to antique and the other tips you gave along the way were priceless. I'm learning so much I'm so grateful for you. I was stuck and this lesson has given me the renewal I needed. It's people like you that will continue to prosper and stay blessed because you dont keep your fist closed. You gladly open your heart and give more than you know.
So, There. Go, be free. Just keep your name-calling to yourself.
We have a 100% graciousness policy (that's what I decided to call it today.) We do not blast anyone- even if they, say, steal $5K from us, abuse us, call us names, tell us to travel 1,000 miles to visit an event and then look us straight in the eye and say "what are YOU doing here?" Yes, those things have actually happened. And those people have gone on their merry way, saying things about us the way they do. We are ALWAYS nice, we always give the benefit of the doubt...we never call names. We allow other people to make fools of themselves, but we never return the favor. Ilysa was so miffed this morning she was going to email The Guy- and then a big storm brewed up, the power went out, and she considered it Divine Intervention and called it a day. Good advice- take a deep breath and get over it.
The guy this morning. He is obviously a jerk, and not the right customer for us. Refunded his money and told him to have a nice day- he said if we gave him his money back, we would never hear from him again...Do you think he'll keep the promise? Please do, sir. We don't want your negativity. Not when at almost precisely the same moment, I got this comment:
Kira thanks so much I've always wanted to know how to antique and the other tips you gave along the way were priceless. I'm learning so much I'm so grateful for you. I was stuck and this lesson has given me the renewal I needed. It's people like you that will continue to prosper and stay blessed because you dont keep your fist closed. You gladly open your heart and give more than you know.
So, There. Go, be free. Just keep your name-calling to yourself.
